Introducing Right at Home Northern Territory, Right at Home Goldfields Grampians Murray, Right at Home Geelong, and Right at Home Newcastle Toronto. 

The new owners successfully completed their Right Start™ training last week with outstanding results. We are excited to support them as they begin their journey delivering high-quality care in their communities. 

Our RightStart™ new owner training program is designed to help new owners succeed. The two-week program covers all aspects of the home care and support business including human resources, recruitment, care management, marketing, operations, accounting and record keeping, compliance, and systems. 

Meet the newest members of the Right at Home Australia franchise network. 

Right at Home Northern Territory

Welcome to our first franchise owners in the Northern Territory, Lyle and Sonia Mackay!

Lyle and Sonia have been providing clinical nursing and community care services under the National Disability Insurance Scheme (NDIS), and Department of Veterans Affairs (DVA). They are seeking to grow their business under the Right at Home brand.

Sonia has been working as a Registered Nurse for many years. She has worked across several hospital departments in South Africa and Australia including ED, ICU, medical, surgical, hospice, orthopaedic, paediatric, neonatal, high care, ICU, peritoneal, haemodialysis and transplants, cancer, and aged care homes.

Lyle was the Community Involvement Aldermen on the Palmerston Town Council for two terms and received the Palmerston Citizen of the Year Award. He is Secretary of the Satellite City BMX Club, Vice President of the Waratah Football Club, Chairman of the Litchfield and Darwin Rugby Leagues, and President of the NT Rugby League. He also volunteers with different not-for-profit organisations. 

“We specialise in delivering high-quality, compassionate care to older Australians and individuals living with disability and chronic health conditions,” Sonia says. 

“We maintain a strong focus on maintaining independence, dignity, and quality of life in the home and community environment.  

“Our services are inclusive, culturally sensitive, and tailored to meet each client’s unique needs. 

“We are committed to collaboration and welcome the opportunity to support our community with their healthcare needs or complement their existing service offerings.” 

Right at Home Goldfields Grampians Murray

Welcome to Tamara and Andrew Sproull of Right at Home Goldfields Grampians Murray! 

Tamara is an accomplished nurse leader with more than 25 years of experience across critical care, emergency nursing, and health service management. She holds a Bachelor of Nursing, along with postgraduate qualifications in critical care nursing and management. 

With a strong foundation in emotionally intelligent leadership, Tamara has driven numerous quality improvement initiatives aimed at enhancing workforce sustainability and care delivery models. She is deeply committed to building strong, capable teams and implementing service changes that deliver measurable benefits to patients and the broader health system. 

Inspired by her personal experience caring for her father during his battle with Alzheimer’s disease, Tamara understands the importance of providing dependable, empathetic support that respects both clients and their families. Her vision is to build a trusted, reliable service that feels like “old-fashioned care” – where kindness, professionalism, and tailored support go hand in hand. 

“We believe that everyone deserves to age with dignity, surrounded by care that respects their unique needs and lifestyle,” Tamara says.  

“We are proud to be part of this journey with our clients and their families, supporting independence and enhancing quality of life every day.” 

Tamara and Andrew live in Buninyong near Ballarat with their three children.  

Right at Home Geelong 

We’re proud to introduce Right at Home Geelong co-owners Edwina Hill and Lacey McKenna! 

Long-time colleagues and friends, Edwina and Lacey began their professional careers at St. Vincent’s Public Hospital in Melbourne in 2005. Since then, the Registered Nurses have shared a commitment to delivering compassionate, high-quality care. Edwina and Lacey bring to Right at Home more than 20 years of nursing experience across public and private hospitals in both Melbourne and Geelong.  

In 2011, Edwina completed postgraduate studies in intensive care nursing, earning a Certificate of Nursing (Intensive Care), which deepened her understanding of complex health needs and patient-centred care. Looking to step back from the hospital system, Edwina transitioned into a new role as Practice Manager at a Geelong-based allied health provider. This experience gave her valuable insight into the aged care sector and NDIS.  

“I found great purpose in helping clients navigate their care options and supporting them in achieving their full potential,” Edwina says.  

“That purpose and passion has carried over into our work with Right at Home. 

“Establishing Right at Home Geelong has allowed Lacey and I to combine our clinical backgrounds with a shared vision to provide personalised, professional in-home care that supports older Australians and individuals living with disability to remain safe, independent, and empowered in their own homes.” 

Lacey progressed to the role of Associate Nurse Unit Manager (ANUM) before moving into the Education and Learning department where she completed postgraduate studies in clinical education. In recent years, Lacey has coordinated pre-registration programs for nursing students at St Vincent’s, leading a team of educators to support and mentor student nurses. She is now ready to channel my passion and expertise in nursing into building her own in-home care business together with Edwina. 

“This decision is deeply personal as well as professional having seen the profound difference quality in-home support made for my mum through the NDIS,” Lacey says. 

“I’m driven to create a service that empowers individuals and their families to live well and independently at home, supported by experienced and trusted professionals. 

“I believe Right at Home will support Edwina and I to achieve this goal.” 

At the heart of their service are the values that have guided Edwina and Lacey throughout their careers – respect, empathy, and continuity of care.  

“We’re honoured to bring the trusted Right at Home model to the Geelong community and make a meaningful difference in the lives of those we serve,” Tamara says.  

Right at Home Newcastle Toronto

Right at Home Australia welcomes Michael Laetsch, the new owner of Right at Home Newcastle Toronto! The territory comprises most of the southern part of Newcastle from Weston south to Bonnells Bay.  

Michael has a bachelor’s in forensic science from the University of Technology Sydney and has worked in the in-home aged care industry for eight years. He started as a companion care worker and progressed through admin to manager of his scheduling department for one of the largest home care providers in the country. He has experienced each level of care from frontline support, through to admin, rostering, and leadership and management. Michael gets most enjoyment from mentoring his team and watching them blossom in their roles.  

Ready for a new challenge, Michael searched for a franchising opportunity and decided on Right at Home because of our mission and values. 

Michael has lived in Japan and is fluent in Japanese. He is newly married to his wife Kaori. The couple are both looking forward to their future with Right at Home and the opportunities it presents.

Right at Home Australia is a leading provider of quality in-home care. Our mission is to improve the quality of life for those we serve ensuring the Right Care, Right at Home™.  We support people living with complex and post-operative care needs, dementia and cognitive decline, older adults, and adults living with a disability including NDIS participants. Our tailored services help clients to remain safe and independent in their homes. We have 58 territories across Australia and growing. If you are interested in a franchise opportunity with Right at Home, call us on 1300 363 802 or email This email address is being protected from spambots. You need JavaScript enabled to view it..